Privacy Policy

Effective Date: 1-4-2026
Platform Name: Hedeya

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1. Introduction

Welcome to Hedeya, an online marketplace that connects customers with independent service providers.

We are committed to protecting your privacy and ensuring transparency about how your information is collected, used, and shared.

By using our platform, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

A. Information You Provide

When you create an account or use our services, we may collect:

• Full name

• Email address

• Phone number

• Profile photo

• Address and service location

• Payment information

• Job descriptions and service details

• Messages sent through the platform

For Service Providers, we may also collect:

• Identification documents

• Work experience

• Skills and certifications

• Bank or payout information

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B. Automatically Collected Information

We may automatically collect:

• IP address

• Device information

• Browser type

• Operating system

• Usage data (pages visited, clicks, session duration)

• Location data (if enabled)

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C. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience

• Maintain login sessions

• Analyze traffic and performance

• Prevent fraud and abuse

You may control cookies through your browser settings.

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3. How We Use Your Information

We use your information to:

• Create and manage user accounts

• Match customers with service providers

• Process job requests

• Facilitate payments and payouts

• Provide customer support

• Improve platform functionality

• Prevent fraud and ensure platform safety

• Comply with legal obligations

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4. Payments

Payments made through the platform may be processed by third-party payment providers.

We do not store full credit/debit card details on our servers. Payment processing is handled securely by certified payment processors.

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5. Information Sharing

We may share information in the following cases:

Between Users

• Customers and service providers may see each other’s names, ratings, and relevant job details.

With Service Providers

• To fulfill booked services.

With Third-Party Providers

• Hosting providers

• Payment processors

• Analytics providers

• Customer support systems

Legal Requirements

We may disclose information if required by law or governmental authorities.

We do not sell personal data.

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6. Ratings and Reviews

After a service is completed, users may leave ratings and reviews.
These reviews may be publicly visible on the platform.

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7. Data Security

We implement industry-standard security measures to protect your personal information.

However, no online system can guarantee complete security.

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8. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

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9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data

• Request correction

• Request deletion

• Object to processing

• Withdraw consent

To exercise your rights, contact us at the email below.

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10. Children’s Privacy

Our platform is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

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12. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Email: info@hedeya.com
Address: 2972 Westheimer 96 Rd. Mexico